Before writing in
Most issues fix themselves in under a minute. Before sending a message, try these three steps:
- Update the app. Make sure you’re running the latest version from the App Store or Google Play.
- Restart the app. Fully close Run 42 (swipe it out of the app switcher) and reopen it. This clears up most display and Strava-sync glitches.
- Update your OS. A current version of iOS or Android avoids most rendering bugs.
Common questions
Strava isn’t syncing
Open the Me tab, disconnect Strava, then reconnect. If it keeps failing, check on strava.com that Run 42 is still listed under your authorised applications.
I want a new plan
In the Me tab, choose “Regenerate plan.” Your answers are already filled in; change what you like. Your races and profile stay.
I switched phones
Run 42 doesn’t sync to servers, so nothing moves on its own. On the old phone, open Me → Export backup; on the new one, Me → Restore from backup. Your races, plan and progress come with it.
I want to delete my shared plan
Open the “Share” screen in the app and disable sharing. The public page is taken down within a minute.
Refund requests
Refunds are handled by the App Store (reportaproblem.apple.com) or Google Play. Run 42 does not process payments directly.
Get in touch
For anything else — a bug, a suggestion, feedback, or just to say hello — write to contact@independence.dev. If you can, please include:
- your phone model and OS version;
- the Run 42 version (shown at the bottom of the settings screen);
- a clear description — what you were doing, what happened, what you expected.
I usually reply within 48 hours.
